Last Updated: January 28th 2025
- Order Processing & Fulfillment
• All orders are processed within two business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Customers will receive an order confirmation email with details of their purchase. - Shipping & Delivery
• We offer fedex next day air shipping only due to the sensitive nature of the fresh truffles
• Shipping costs are calculated at checkout based on the delivery location and order weight.
• Customers will receive a tracking number via email once the order is shipped.
Estimated Delivery Times
• Domestic Orders: 1 business days
• International Orders: 3 business days (subject to customs clearance)
Delays due to unforeseen circumstances (e.g., weather, customs processing) are beyond our control.
- Shipping Restrictions
• We currently ship to [list countries or regions served].
• Certain perishable products require expedited shipping to maintain quality.
• We do not ship to P.O. boxes or APO/FPO addresses. - Order Changes & Cancellations
• Orders can be modified or canceled within 1 hour of placement.
• Once an order is processed and shipped, it cannot be canceled. - Returns & Refunds
• Due to the perishable nature of our products, we do not accept returns.
• If there is an issue with your order (e.g., damaged or incorrect product), contact us at [customer support email] within 6 hours of delivery.
• Refunds or replacements will be issued at our discretion after reviewing the claim. - Lost or Delayed Shipments
• If your order is significantly delayed or lost in transit, please contact us.
• We will work with the carrier to resolve the issue but are not responsible for delays caused by the carrier. - Contact Information
For any questions regarding your order, you can reach us at:
Email: info@euromushrooms.com
Phone: 628 2265795
Business Hours: 8am to 4pm