Last Updated: January 28th 2025

  1. Order Processing & Fulfillment
    • All orders are processed within two business days after payment confirmation.
    • Orders placed on weekends or holidays will be processed on the next business day.
    • Customers will receive an order confirmation email with details of their purchase.
  2. Shipping & Delivery
    • We offer fedex next day air shipping only due to the sensitive nature of the fresh truffles
    • Shipping costs are calculated at checkout based on the delivery location and order weight.
    • Customers will receive a tracking number via email once the order is shipped.

Estimated Delivery Times
• Domestic Orders: 1 business days
• International Orders: 3 business days (subject to customs clearance)

Delays due to unforeseen circumstances (e.g., weather, customs processing) are beyond our control.

  1. Shipping Restrictions
    • We currently ship to [list countries or regions served].
    • Certain perishable products require expedited shipping to maintain quality.
    • We do not ship to P.O. boxes or APO/FPO addresses.
  2. Order Changes & Cancellations
    • Orders can be modified or canceled within 1 hour of placement.
    • Once an order is processed and shipped, it cannot be canceled.
  3. Returns & Refunds
    • Due to the perishable nature of our products, we do not accept returns.
    • If there is an issue with your order (e.g., damaged or incorrect product), contact us at [customer support email] within 6 hours of delivery.
    • Refunds or replacements will be issued at our discretion after reviewing the claim.
  4. Lost or Delayed Shipments
    • If your order is significantly delayed or lost in transit, please contact us.
    • We will work with the carrier to resolve the issue but are not responsible for delays caused by the carrier.
  5. Contact Information

For any questions regarding your order, you can reach us at:
Email: info@euromushrooms.com
Phone: 628 2265795
Business Hours: 8am to 4pm